At Cola Books, we value your satisfaction and strive to provide a seamless shopping experience. This Refund Policy outlines the terms and conditions regarding returns, refunds, and exchanges for products purchased through our website. Our goal is to ensure transparency and clarity so that customers can shop with confidence.

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1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must have been purchased directly from Cola Books.
• The product must be in its original condition, unused, and undamaged.
• Digital products (eBooks, downloads) are generally non-refundable unless there is a technical issue that prevents access.
• Requests for refunds must be submitted within 30 days of purchase unless otherwise specified.

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2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Digital products once successfully downloaded
• Gift cards or promotional vouchers
• Products damaged due to misuse or mishandling
• Special orders or personalized items

Please review product descriptions carefully before purchasing.

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3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team via email or phone.
   • Phone: +34 755 096 220
   • Email: [email protected]
2. Provide Details: Include your order number, purchase date, and reason for the refund.
3. Return Products: If applicable, return the item in its original packaging to the address below:
   Rúa Fondevila, 10, 15960 Ribeira, A Coruña, Spain

Once we receive your request and verify the condition of the item, your refund will be processed.

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4. Refund Processing

• Refunds are typically processed within 7–14 business days after receiving your request or returned product.
• Refunds will be issued using the same payment method used during purchase.
• Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

We will notify you via email once your refund has been approved and processed.

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5. Exchanges

If you wish to exchange a product for another item:

• Contact our customer support team to confirm availability.
• Ship the original item back to us in its original, unused condition.
• Once received, we will process the exchange or provide store credit, if applicable.

Please note that shipping costs for exchanges are the responsibility of the customer unless the product is defective or incorrect.

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6. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact our support team immediately within 7 days of receiving the item.
• Include photos of the damage or defect.
• We will provide a replacement, repair, or refund at no additional cost.

Cola Books is committed to ensuring that you receive high-quality products in excellent condition.

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7. Shipping Costs

• Original shipping costs are non-refundable unless the return is due to a defective or incorrect product.
• Customers are responsible for return shipping costs unless otherwise specified.

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8. Contact Us

For any questions, concerns, or assistance regarding refunds or exchanges, please contact our team:

Phone: +34 755 096 220
Email: [email protected]
Address: Rúa Fondevila, 10, 15960 Ribeira, A Coruña, Spain

Our customer support team is available to provide guidance and ensure that your refund or exchange process is smooth and efficient.

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9. Commitment to Customer Satisfaction

At Cola Books, your satisfaction is our priority. We strive to make the refund and exchange process simple, transparent, and fair. Thank you for choosing Cola Books — your trusted partner for quality books and exceptional service.